Grievance Procedure

Grievance Procedure

Orthodontic Partners has adopted an internal grievance procedure providing for prompt and equitable resolution of complaints alleging discrimination under Section 1557 of the Affordable Care Act.

Filing a Complaint

Any person who believes they have been subjected to discrimination may file a grievance within 60 days of the alleged incident.

Grievances should be submitted to the Practice Administrator using the contact information listed above.

Investigation Process

• Complaints will be acknowledged within 5 business days
• An investigation will be conducted promptly
• A written response will be provided within 30 days

Resolution

If additional time is required, the complainant will be notified in writing.

Appeals

If the complainant is not satisfied with the outcome, they may appeal within 15 days of receiving the decision. A final determination will be issued within 30 days of the appeal.

External Filing

You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights.